When you book an appointment online we may ask for a booking deposit. This deposit will be used as part payment towards your service and is fully refundable should you cancel within 48 hours of your appointment.
Your appointments are very important to the Smith & Smith team. Your appointment is reserved especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 48 hours in advance. Our cancellation policy is strictly 48 hours for all guests. If we don’t receive 48 hours’ notice to cancel your appointment then we may miss the opportunity to fill the space and guests on our waiting list miss the chance to come and see us. If we don’t receive 48 hours’ notice to cancel your appointment then unfortunately, your deposit becomes non-refundable.
All returning guests who fail to attend an appointment will have to pre-pay in full for their next appointment. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic.
Guests who have not had a colour service before, or have not had a colour service for over six months at our hair salon in Loughborough must make arrangements for a skin allergy test. Allergy tests must take place no later than 48 hours before a colour service appointment. Booking deposits will not be refunded if you do not visit us to have an allergy test performed in good time.
If you are a new or regular guest to our salon, please tell us about your birthday so we can send you a birthday gift voucher. A mobile number and email address are helpful because we always email and text to remind you about your appointment. Please let us know if you change your mobile number or email address so we always have your current contact details on file at Smith & Smith hair salon in Loughborough.